Because many will walk tomorrow in the footprints we leave today.
FIVE REAL REASONS
To Improve Your Customer Service:
WORD OF MOUTH
Customers who suffer bad or unfriendly service will generally tell 9 – 15 other people about their experience; Customers who experience extraordinary service will speak with enthusiasm about their encounter!
Personal attention and care will not only keep customers coming back, but it will encourage them to bring their friends and families as well! This can lead to generational impacts!
A positive attitude is contagious. When employees display positive attitudes towards customers, they will also exhibit positive energy towards each other.
With social media sites like Facebook and Twitter, it is increasingly important to keep a clean image. The average Facebook user has anywhere between 200 – 600 friends. Good AND bad remarks are posted daily!
THE BOTTOM LINE
Numerous studies have shown a significant relationship between the way customers are treated and increased profits! A happy customer is a return customer; a return customer is a happy spender!
Putting INTEGRITY back in Customer Service!